Rajagiri College of Management and Applied science

Policy on Grievance Redressal Mechanism

Introduction

Rajagiri College of Management and Applied Sciences (RCMAS) is committed to fostering a supportive and inclusive environment where all members of the college community feel valued, respected, and heard. The Grievance Redressal Mechanism (GRM) is established to provide a fair and transparent process for addressing grievances and resolving disputes promptly and effectively.

Scope

This policy applies to all stakeholders of RCMAS, including faculty, staff, students, parents, alumni, and other individuals associated with the college. Grievances may relate to academic matters, administrative issues, interpersonal conflicts, discrimination, harassment, or any other concerns affecting the well-being of individuals within the college community.

Principles

  1. Accessibility: The GRM shall be accessible to all members of the college community, regardless of their position or status.
  2. Impartiality: Grievances will be handled impartially and without bias, ensuring fair treatment for all parties involved.
  3. Confidentiality: Information related to grievances will be treated with confidentiality to protect the privacy and dignity of individuals.
  4. Timeliness: Grievances will be addressed in a timely manner, with due consideration given to the complexity and urgency of the issue.
  5. Accountability: The college administration is accountable for ensuring that grievances are resolved satisfactorily and that appropriate actions are taken to prevent recurrence.

Grievance Redressal Procedure

  1. Informal Resolution: Individuals are encouraged to resolve grievances informally by discussing the issue with the relevant person or department responsible for the matter. Informal resolution may involve mediation, negotiation, or seeking guidance from a supervisor or counselor.
  2. Formal Complaint: If the grievance cannot be resolved informally or if the individual is dissatisfied with the outcome, they may file a formal complaint with the Grievance Redressal Committee (GRC). The complaint should be submitted in writing, clearly stating the nature of the grievance, relevant facts, and desired resolution.
  3. Investigation and Resolution: Upon receiving a formal complaint, the GRC will conduct a thorough investigation, which may involve gathering evidence, interviewing relevant parties, and seeking expert opinion if necessary. The committee will then make recommendations for resolving the grievance, which may include mediation, arbitration, conciliation, or other appropriate measures.
  4. Appeal Process: If the complainant is dissatisfied with the decision of the GRC, they may appeal to the higher authorities within the college, such as the Principal or the Board of Governors, depending on the nature and severity of the grievance.

Reporting Mechanism

RCMAS will provide multiple channels for individuals to report grievances, suggestion boxes, designated grievance officers, and helpline numbers. The college will ensure that information about the grievance redressal mechanism is readily available and easily accessible to all stakeholders.

Training and Awareness

The college will conduct training sessions and awareness programs to educate members of the college community about the grievance redressal mechanism, their rights and responsibilities, and the importance of constructive communication and conflict resolution.

Conclusion

RCMAS is committed to promoting a culture of openness, accountability, and fairness through its grievance redressal mechanism. By providing transparent processes, fostering dialogue, and addressing concerns promptly and effectively, the college aims to enhance trust and collaboration within the college community.

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